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File Sharing

This simple feature gives the user the ability to send and receive files. It can be enabled for both customers and agents at the Settings page. You can send a file to each participant in the call. If you want to send a file to all participants, enable the 'dedicated control in call controls'.

caution

This feature requires a storage provider.

file share settings

Sending

To send a file, click on (#4) "Send a file" on the participant you want to share the file to. The default browser file picker will appear. Select the file and voila!

file action #4 Send a file

You can also drag and drop a file over a participant's video.

file drag and drop

Receiving

Once the upload is complete, the receiver will get a notification that a new file has been sent, containing the download link.

Notification

info

All file types are supported, up to 100Mb. All the files are stored in the configured storage provider.