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AI Tools

Auvious enhances call center video interactions with powerful AI-driven tools, leveraging technology from OpenAI to provide deep insights and efficiency. Our AI tools help businesses analyze conversations, extract key insights, and improve customer interactions seamlessly. Below are the core AI features integrated into Auvious:

Vision​

The Vision tool enables agents to take a snapshot of the customer's video and receive detailed AI-driven insights. This feature is particularly useful for verifying documents, analyzing product images, or extracting information from visual content in real-time.

Key Features:

  • AI-powered image recognition and analysis
  • Customizable prompts for tailored insights
  • Real-time processing for instant feedback

Sentiment Analysis​

Sentiment Analysis evaluates the emotional tone of a conversation by analyzing transcripts from video recordings. This tool helps businesses assess customer emotions, agent performance, and overall interaction quality.

Key Features:

  • AI-driven sentiment detection (positive, neutral, negative)
  • Actionable insights for improving customer interactions

Summaries​

The Summaries tool extracts the most important points from a transcript, providing a concise and structured overview of conversations. This feature is ideal for reducing post-call review times and ensuring key takeaways are captured efficiently.

Key Features:

  • AI-generated summaries for quick review
  • Time-saving automation for agents and managers

Transcript Extraction​

The Transcript Extraction tool converts audio recordings from video calls into text, ensuring accurate and searchable documentation of conversations. This feature enhances record-keeping and enables further AI analysis.

Key Features:

  • High-accuracy speech-to-text conversion
  • Supports multiple languages and dialects
  • Seamless integration with other AI tools for deeper insights

Custom Transcript Analysis​

The Custom Transcript Analysis tool allows users to input their own prompts and analyze transcripts based on specific criteria. This feature provides flexibility in evaluating conversations according to unique business needs.

Key Features:

  • User-defined prompts for personalized analysis
  • AI-driven insights tailored to specific requirements
  • Enhanced customization for deeper understanding of conversations