NICE

Integration with NICE is done using openID connect. With this integration agents will be able to use their organization credentials to get authorized to use Auvious, aka Single-Sign-On (SSO).

Setup

In order for this integration to work, Auvious team must manually provision an application with the following parameters:

• authorization url
• token url
• client id and secret. These client credentials should allow OAuth2.0 Authorization Code Grant flow, with the following redirect uris (you may only set the uris for the regions that you use):
  • EU Region (Belgium, default)
    • https://auvious.video/welcome
    • https://auvious.video/redirect
  • US Central Region
    • https://us.auvious.video/welcome
    • https://us.auvious.video/redirect
  • Australia (Sydney)
    • https://au.auvious.video/welcome
    • https://au.auvious.video/redirect
• optionally scope can be provided in order to allow more information such as email avatar etc to be available on the application
• optionally any extra parameters that are necessary for the authorization url

The above must be sent by e-mail at info@auvious.com

Role management

Roles are not automatically inherited from NICE. We will provision the first administrator role. Roles to other uses can be assigned in auvious settings, in the members section.