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auvious 2.27 (current)

· 3 min read
Michael Korkaris
Michael Korkaris
PO

The new release for Genesys Cloud, Engage, Talkdesk and NICE CXone is up :)

Release notes​

2.27.5 - 2026-10-15​

  • Bug fix / Appointments: after editing a participant's details, reopening the participant popup now shows the updated email and phone
  • Bug fix / Appointments: the participant save button stops loading when the update fails, so the agent can correct the details and retry
  • Bug fix / Appointments: unsaved or cancelled participant edits no longer show in the appointment until they are saved

2.27.4 - 2026-10-15​

  • Bug fix / Noise suppression is disabled on mobile devices (phones and tablets), even when enabled in settings. The noise suppression controls are hidden for agents on mobile, and on the tiles of customers who join from mobile
  • Bug fix / Appointments: refreshing now also reloads the calendar, so appointments created by another agent show up as dots on the calendar
  • Bug fix / Appointments: the calendar dots now use the same agent filter as the list, so reassigned appointments show up on the calendar when filtering by agent

2.27.3 - 2026-10-12​

  • Bug fix / Picture-in-picture for the video call is temporarily removed for further testing

2.27.2 - 2026-10-09​

  • Feature / Consent form: the text and checkbox labels can be translated per language. Customers see the version in their language, or the default one if there is none. Existing consent forms keep working as the default

2.27.1 - 2026-10-08​

  • Integrated the fixes of 2.26.20 & 2.26.21 into this version

2.27.0 - 2026-10-06​

  • Feature / Customers can reschedule and cancel appointments only within the open/closed hours configured in settings (new "Open/closed hours" tab in appointment settings)
  • Feature / Overlap check for rescheduling: a timeslot that already holds the maximum number of concurrent appointments is refused
  • Feature / Option to assign a new appointment to another agent while creating it
  • Feature / Option to hide the 'create appointment' button for agents
  • Feature / Option to include the appointment locale (?lang=) in customer join/manage links
  • Feature / Appointments are filtered by agent instead of by organizer. The agent filter now supports single selection (radio buttons)
  • Feature / Consent form: optional checkboxes (required or not) with formatted text and links, HTML support in the consent text, and an option to require scrolling to the bottom before 'Accept' is enabled
  • Feature / Custom images in error pages, configurable in settings / appearance
  • Feature / Links are supported in translations in customer facing pages
  • Feature / Option to restrict which surface agents and customers may share (entire screen / windows / both, plus current tab for customers). Replaces the standalone 'customer can only share current tab' option, which is migrated automatically
  • Feature / Option to put the entire call in Picture-in-picture, either on tab blur or on button click
  • Feature / Recording of overlapping conferences is supported in co-browse
  • Bug fix / Do not show 'monitor' in interactions escalated from chat to co-browse
  • Bug fix / Hide the spinner while the terms are shown
  • Bug fix / Error pages for appointments are not reachable if appointments are not supported, and missing codes now show an error message
  • Bug fix / genesys-web-chat appointment channel is now deprecated