The new release for Genesys Cloud, Engage, Talkdesk and NICE CXone is up :)
Release notes
2.23.8
- Bug fix / Added missing translations
- Bug fix / Mic icon was not shown if camera was off
2.23.7
- Feature / New visualisation for AI agents
2.23.6
- Bug fix / Fixed media player layout jump on close
- Bug fixe / Added missing translations
2.23.5
- Feature / Show AI linked interactions (parent and children)
- Bug fix / Only enable AI Schedule if chat is enabled
- Bug fix / Better handling of Genesys Web Messenger messages
2.23.4
- Feature / Ability to test availability of AI models during configuration
2.23.3
- Feature / Option to share only current tab (for Chromium based browsers)
2.23.2
- Bug fix / Live tools would not reload after new provider was setup
2.23.1
- Bug fix / AI System prompt is always shown, even if default
2.23.0
- Feature / Chat and have a video call with Google Gemini
- Feature / Widget configuration and deployments available in settings
- Feature / Storage tests now include throughput speed tests between systems
- Feature / Tag an interaction with predefined or custom tags
- Feature / More filters in interactions, including snapshot tags
- Feature / More stream controls now available in 3-dots menu in mobile devices
- Feature / AR pointer colors can now be configured from AR tools
- Feature / Support Anonymous/Captcha/Recaptcha flows for widget
- Feature / Select one or more snapshots and download them in batch
- Feature / Support new locales in appointments
- Feature / Option to change the ticket validity period
- Feature / invalidate application cache after appointment is updated
- Feature / New notifications timeline for appointments
- Bug fix / Customer could not rejoin room if they left, after a transferred call
- Bug fix / Agent interaction end on call end fails on some scenarios
- Bug fix / An agent (not organizer of an appointment) should not reschedule
- Bug fix / Better error messages for old/invalid tickets
- Bug fix / Show newly added participants to existing appointments
- Bug fix / Use name initials if video is too small to fit the entire name