49 posts tagged with "cx"

Widget version 1.5 is live!

The new release for Genesys Cloud & Engage is up :)

• Portrait mode for agents
• Audit logs
• 3rd party browser support for iOS
• Batch export recordings
• Support for Genesys Cloud Web Messenger
• Adaptive layout for customers by toggling features

The new release for Genesys Cloud & Engage is up :)

• Video analytics view
• Annotations for AR & screen sharing
• Recording & playback for our Co-browse
• Video ads while on queue
• Consent form

Widget version 1.4 is live!

🌴 Summer version is up! 🌴

auvious newest version includes

• Interactions dashboard to view past recordings, metrics & more
• Augmented Reality pointer now works for multiple users
• Markup tools for co-browse
• Option to change on demand your video quality
• A new knowledge base
• Names & avatars on top of the video streams

Widget version 1.3 is live!

Hey! Just an update from our team ;)

auvious newest version includes

• Snapshot tool for onboarding, claims etc
• P2P File transfer outside of G chat
• Video link via SMS
• Picture in Picture
• AI Custom backgrounds to hide that laundry

Widget version 1.2 is live!

Our biggest release yet!

• ✓ Co-browse
• ✓ AI Background Blur
• ✓ New dynamic room layout
• ✓ Recordings playback service v2
• ✓ SFTP recording storage option

Best of all? Solution is now available for Genesys Engage :)